Now serving #42
at counter 3.
The walk-in floor that runs on shouting and luck.
Customers arrive, take a paper number, sit down, ask the receptionist five times. Wait time is nobody's problem because nobody measures it.
"Number 42!" shouted across a busy floor. Half the room cannot hear, the other half ignores it. Customers miss their turn, get re-queued, leave annoyed.
Which service is slowest? Which counter is fastest? Which day of the week is busiest? Nobody knows because there is no system measuring.
From kiosk to display to the manager dashboard.
Touchscreen at the entrance. Pick a service in Arabic / English, tap, take a printed token or get an SMS. No staff bottleneck.
Big-screen TV showing "Now serving #42 at Counter 3", with up-next list, branch branding, optional ad slots between calls.
Customer scans a QR code, takes a virtual token, leaves the building. SMS / WhatsApp pings them when their turn is 5 minutes away.
"Cash deposit goes to counters 1–3, account opening to 4, complaints to 5, premier customers to 6." Rules drive routing.
Each desk has a tiny web app: "Next" button, transfer to another service, hold, end. Calls auto-display on the big screen + audio chime.
Arabic + English by default; Hindi, Urdu, Tagalog, Russian on request. Token announces in the customer's language.
Pairs with Atrium / Hermes: a booked appointment shows up as a pre-allocated token at the right time, no walk-in penalty.
Wait times by service, throughput by counter, abandonment rate, peak hours per branch — exportable, comparable, alertable.
We supply or vet your kiosks, ticket printers, displays, audio chimes — installed and tested per branch. Or your existing hardware is fine.
Where Lobby earns its keep.
Cash deposit, account services, premier banking, FX — each routed to the right counter, premier customers fast-tracked.
Reception, triage, pharmacy, lab, billing — different services need different counters, with mobile pre-call so patients can wait outside.
Tasheel, Tawjeeh, Mulkiya, Tas-heel typing — multi-service centres with peak hours that crush walk-in floors.
New SIMs, bill payments, tech support, business desk — separated queues, branch comparison reports, branded customer-facing displays.
Document submission, biometrics, collection — sequential counters with state machines (cannot collect before submit).
Three packages, sized to your scale.
Every quote is tailored. Tell us your setup, we come back with a fixed number within one business day.
One location: kiosk, displays, mobile pre-call, basic analytics.
Best fit: clinics, professional offices, single branches up to 6 counters.
- One kiosk + one display + up to 6 counters
- Token printer or virtual mobile token
- SMS pre-call notifications
- Bilingual UI (Arabic + English)
- Basic wait-time analytics
- Business-hours support
Branch network with central reporting + appointment integration.
Best fit: clinic groups, retail networks, multi-branch services up to ~25 sites.
- Everything in Single
- Up to 25 branches centrally managed
- Cross-branch reporting + comparison
- Appointment integration with Atrium / Hermes / Nexus
- WhatsApp pre-call (BSP via Charter)
- Custom branding per branch
- Extended-hours support, monthly review
Government / banking scale. Custom routing, ad screens, SLA.
Best fit: large branch networks, government service centres, banks.
- Everything in Multi-branch
- Unlimited branches + counters
- Custom routing rules + state machines
- Ad-content management on display screens
- API + integration with core banking / clinic systems
- Hardware procurement + installation included
- Dedicated account manager
- 24/7 support, 30-min critical SLA
Done-for-you, in weeks.
- Week 1Discovery + branding
Site survey per branch, services to be queued, languages, hardware audit, branding pass.
- Week 2Hardware install
Kiosks placed, displays mounted, printers connected, audio tested. Counter consoles configured.
- Week 3Pilot branch
One branch goes live. We observe a busy day, fix the rough edges, tune routing rules.
- Week 4Rollout + training
Remaining branches activated. Reception staff + counter operators trained. Manager dashboard handed over.