Business voice for the UAE.
Inside the office, outside to the world.
A complete UAE-hosted VOIP platform: dedicated phone numbers, professional desk phones, mobile and web softphones, IVR, voicemail, call recording, multi-branch internal calling and an open integrations layer. One provider, one contract, fully TDRA-licensed.
One platform, configured for how your business answers the phone.
The same UAE-hosted PBX powers a dental clinic, a car-rental fleet, a five-branch restaurant group and a sales floor — each tuned to how they actually work.
Per-doctor caller ID, appointment-confirmation IVR, voicemail-to-email, after-hours routing, PHI-aware recording controls.
Reception attendant, room-to-room dialling, multi-language IVR, wake-up calls, integrated PMS pop-ups.
One number per branch, central reception, call-routing by location, branch-level call analytics for managers.
Multi-line caller ID, call queues with wait-time announcements, manager listen-in / whisper / barge, custom call-distribution rules.
iOS / Android softphone + browser web softphone — same business caller ID from home, the office, or a coffee shop.
A proper UAE business number with auto-attendant, voicemail, call recording and a desk phone on every desk.
The phone setups quietly costing UAE businesses every day.
Staff hand out their personal numbers, leads see unfamiliar caller IDs, and when the staff member leaves so does the relationship. There is no recording, no logging, no continuity.
Receptionist transfers, missed callbacks, voicemails nobody checks. Every dropped call is a lost lead, a frustrated customer, or a missed appointment.
A box in the cupboard configured by someone who left two years ago, on a public IP with default passwords, no recordings, no monitoring, no support contract.
VOIP works two ways. We give you both.
External voice is the phone number your customers call and the line your team calls out from. Internal voice is every call between your own people, branches, and devices — extension dialling, intercom, branch-to-branch, paging, conferencing. Most UAE installers stop at the first one.
How customers reach you and how you reach them. Carrier-grade, fully licensed.
- UAE phone numbers
Dedicated UAE DIDs through licensed e& or du SIP trunks under your trade license. Port your existing number or get a new one — landline or mobile-style.
- IVR auto-attendant
Multi-level menus, multi-language prompts, time-of-day routing, holiday schedules, fallback to voicemail or external mobile.
- Call recording & retention
Inbound and outbound recording with configurable retention, encrypted storage in the UAE, per-extension on/off rules for compliance-sensitive lines.
- Voicemail to email + AI transcription
Per-user voicemail with email delivery and (Enterprise) AI transcription so missed calls become searchable text in your inbox.
- Queues, hold music, after-hours
Wait queues with position announcements, custom hold music or marketing messages, after-hours menus that route to mobile, voicemail or an on-call rota.
- AI receptionists
Optional AI front-desk: answers in Arabic or English, qualifies the caller, books appointments, and hands off to a human only when needed.
How your offices, branches, and home-workers talk to each other — without carrier minutes.
- Branch-to-branch calling
Dial any extension between Dubai HQ, Abu Dhabi office, the warehouse and the home-working sales rep — over the internet, free, encrypted.
- Intercom & paging
Push a button on the desk phone to talk straight to a colleague. Page all phones at once for store-wide announcements or kitchen calls.
- Audio + video conferencing
Internal conference rooms with PIN-protected dial-in for meetings, training, or all-hands. Optional video bridge for hybrid rooms.
- Hot-desking
Any user logs into any desk phone with a PIN and the phone becomes theirs — calls, voicemail, contacts, presence — until they log out.
- Door phones & SIP devices
Connect SIP intercoms, doorbells, and gate stations directly into the PBX. Reception picks up the door-phone like any other extension.
- Presence + busy-lamp field
See who is on a call, who is free, who is in DND. One-touch transfer, call park, pickup — the office-floor reality of how phones get used.
Three endpoints. One identity. Same number, same logging, same rules.
Bundled in every package. PoE-powered, HD voice, headset-ready, BLF for transfers and call park.
Make and receive business calls from anywhere with the same caller ID. CallKit on iOS, native CallKeep on Android.
Embedded in your CRM or run standalone. WebRTC over WSS, no plugin install. Click-to-dial, screen-pop, dispositions inline.
Plugs into the tools you already run.
VOIP is the dial-tone. The value lives in how it shows up inside your other tools — Microsoft Teams, your CRM, your helpdesk, your messaging stack. We wire it in. Bespoke connectors and call-flow scripting are scoped per project.
- Microsoft Teams (direct routing)
- Google Workspace
- Slack
- Zoom
- Calendar busy-status
- Zoho
- Salesforce
- HubSpot
- Pipedrive
- Bitrix24
- Microsoft Dynamics
- Zendesk
- Freshdesk
- Intercom
- ServiceNow
- WhatsApp Business
- SMS (TDRA-licensed)
- Telegram
- In-app webhooks
- REST API
- Outbound webhooks
- BYOC SIP trunk
- Custom call-flow scripting
Don't see your tool? We build custom connectors — sticky CRM-driven routing, inbound triage to a custom DB, screen-pop into bespoke ERPs and similar bespoke workflows are part of what we do.
Your phone system is not a public web service. We do not deploy it like one.
Most UAE PBX deployments leave SIP ports open to the internet, expose admin consoles on public IPs, and ship shared remote-support passwords over WhatsApp. We do not work that way.
PBX has zero ports exposed to the internet. Admin lives only on the private mesh.
Every phone, router, mobile, and engineer laptop is individually approved. No shared passwords.
SIP, CDR, management — all over WireGuard 256-bit. SRTP for media, SIP/TLS for trunk signalling.
Engineers connect through the mesh, not TeamViewer. Every access is logged.
Softphone calls tunnel through the mesh, not the open internet — same security at a coffee shop as in the office.
Recordings, CDRs and configuration stored inside the country. You own the data.
Fully licensed. No grey routes. No regulatory exposure.
Unlicensed VoIP in the UAE carries fines up to AED 500,000 and personal liability for operators. Every Transcenda deployment is reviewed against the relevant Federal Laws and TDRA policies before go-live.
| Law / regulation | How we comply |
|---|---|
| Federal Law 3/2003 — Telecoms | All voice traffic routed through licensed e& / du SIP trunk under your trade license. No unlicensed VoIP. |
| TDRA VoIP Regulatory Policy v2.0 | SIP trunk applied for and provisioned under your trade license. Full carrier compliance, in-country numbering. |
| TDRA Resolution 6/2008 — Licensing | We deploy a private PBX using a licensed carrier trunk. We do not operate a public telecom network — no extra licensing required of you. |
| Federal Decree-Law 34/2021 — Cybercrime | No blocked platforms in the call path. Tailscale is a private overlay network, not a VoIP-bypass VPN — your traffic stays on the licensed UAE carrier. |
| Federal Decree-Law 45/2021 — PDPL | All recordings, CDRs and configuration stored inside the UAE. Encrypted at rest and in transit. You own the data. |
Three packages, sized to how your business runs.
Every quote is tailored to your seat count, business lines and integrations. Tell us your setup, we come back with a fixed number within one business day.
A proper UAE business phone system — phones, numbers, voicemail, IVR.
Best fit: small offices, clinics, single-branch businesses up to ~10 lines.
- Professional IP desk phones
- Dedicated UAE DID(s) via e& / du licensed SIP
- IVR auto-attendant + voicemail per user
- Voicemail-to-email delivery
- Internal extension dialling, intercom, paging
- UAE-hosted PBX, Tailscale private mesh
- Phone firmware updates + monitoring
- Business-hours email support
Multi-line, mobile + web softphones, multi-branch, recordings.
Best fit: multi-branch businesses, sales teams, hybrid + remote staff.
- Everything in Essential
- Per-business / per-branch caller ID
- iOS + Android softphone
- Browser-based web softphone
- Branch-to-branch internal calling between sites
- Call recording with retention
- Hot-desking, call queues, hold-music
- Daily backup, uptime alerts, extended-hours support
White-label, AI receptionist, 24/7 SLA, dedicated CSM.
Best fit: hotels, hospital groups, franchises, large multi-tenant operations.
- Everything in Professional
- White-label deployment (your domain, logo, colours)
- Branded mobile app under your identity
- AI receptionist + voicemail-to-text transcription
- Live analytics dashboard
- Manager listen-in / whisper / barge
- Microsoft Teams direct routing
- Dedicated account manager + quarterly review
- 24/7 support, 30-min critical SLA, 99.9% uptime
From contract to go-live in six weeks.
The e& / du SIP trunk approval is the longest dependency (~3 weeks). Server build, call routing, integrations and phone provisioning all run in parallel so no time is wasted waiting.
- Week 1Discovery + procurement kickoff
Requirements meeting, user roster, number allocation, integration audit. e& / du SIP trunk application begins (longest critical-path item).
- Week 2–3PBX setup + call routing
PBX provisioning in UAE. SIP channels and extensions configured. Caller ID per number / branch. IVR menus, voicemail and after-hours rules built in lab.
- Week 3–4Integrations + add-ons
Office-suite or helpdesk integration, optional CRM bridge, recording storage, AI receptionist or voicemail-to-text wired in if scoped.
- Week 5Endpoints + softphone rollout
Desk phones provisioned and shipped. Mobile and web softphones rolled out per user. Multi-device ring testing, multi-site dial-plan checks.
- Week 6Testing, training, go-live
End-to-end stress test, two-hour staff training, manager dashboard walkthrough, cutover, 48-hour post-launch on-call cover.
Talk to us about your phone setup.
One business day, fixed quote.
Tell us how many users, how many lines, how many branches, and which tools you already use. We come back with a tailored package and a six-week build plan.